Proudly Rated “Good” by the CQC

At Moreloved Care, we are immensely proud of our "Good" rating from the Care Quality Commission (CQC). This rating reflects our unwavering commitment to providing high-quality, compassionate, and personalized care to all our clients. The CQC, the independent regulator of health and social care in England, conducts thorough inspections and assessments to ensure that health and social care services meet the highest standards of safety, effectiveness, care, responsiveness, and leadership. Our "Good" rating is a validation of our efforts and dedication across these crucial areas.

What Our "Good" CQC Rating Means

1. Safe Care:Our clients' safety is our top priority. The CQC rating indicates that we have robust systems in place to protect our clients from harm. Our staff are well-trained in recognizing and managing risks, and we maintain stringent protocols to ensure a safe environment for everyone in our care. This includes rigorous background checks for all caregivers, ongoing training in safeguarding practices, and a proactive approach to risk management.
2. Effective Services:The effectiveness of our care is demonstrated by the positive outcomes our clients experience. Our caregivers are highly skilled and equipped with the knowledge necessary to deliver personalized care plans that meet each individual’s needs. The CQC assessment confirms that our team consistently applies best practices and evidence-based approaches to enhance the well-being of our clients. We continually evaluate and adapt our care strategies to ensure they remain effective and relevant.
3. Compassionate and Caring:At Moreloved Care, we believe that genuine compassion and empathy are fundamental to exceptional caregiving. Our "Good" rating from the CQC highlights our commitment to treating all clients with dignity, respect, and kindness. We prioritize building meaningful relationships with our clients, ensuring they feel valued and understood. Our caregivers go above and beyond to provide emotional support and companionship, fostering a nurturing and supportive environment.
4. Responsive to Needs:Responsiveness is key to our approach at Moreloved Care. The CQC has recognized our ability to promptly and effectively address the diverse needs of our clients. We listen carefully to our clients and their families, adapting our services to ensure that each individual receives the care they require when they need it. Whether it’s adjusting care plans, responding to feedback, or providing immediate assistance, we are committed to being responsive and flexible.
5. Well-Led Services:Strong leadership and management are critical to maintaining high standards of care. Our "Good" rating reflects the effective governance and leadership at Moreloved Care. Our management team is dedicated to fostering a positive and supportive culture, encouraging continuous improvement, and ensuring that our values of integrity, excellence, and compassion are upheld at all times. We have clear policies and procedures in place, and we invest in the professional development of our staff to maintain a well-led service.

 In order to continuously improve our services, we consider complaints to be a valuable indicator of the quality of our services. Therefore, we encourage service users, their families, or representatives to openly discuss any aspect of their care that falls short of the expected standards. If we are unable to resolve the issue together, we will support and assist you in taking the matter further. We respectfully remind you that unless we know what is wrong, we will not have the opportunity to address it.